Relieve Health Group

Relieve Health Group

Privacy Policy for Relieve Health Group and South Coast Foot Surgery

Effective Date: 25 August 2024

At Relieve Health Group and South Coast Foot Surgery, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with state and commonwealth laws of New South Wales (NSW), Australia. By using our services, you agree to the terms of this Privacy Policy.

1. Collection of Personal Information

We collect personal information in several ways, including but not limited to:

  • When you visit our website
  • When you book an appointment
  • Through Google Ads interactions
  • When you contact us for inquiries
  • When you subscribe to our newsletters or promotional content


The types of personal information we collect may include:

  • Name
  • Contact information (email address, phone number, postal address)
  • Date of birth
  • Medical history and treatment information
  • Payment details

2. Use of Personal Information

We use your personal information for various purposes, including:

  • Providing and managing your healthcare services
    Booking and managing appointments
  • Processing payments
  • Communicating with you regarding your treatment and appointments
  • Sending you information about our services, special offers, and promotions (with your consent)
  • Improving our services and website functionality

3. Google Ads and Data Collection

We use Google Ads to promote our services. When you interact with our ads, Google may collect information such as:

  • Your IP address
  • Device information
  • Browsing activity
  • Interaction with ads

This information helps us understand the effectiveness of our advertising campaigns and improve our marketing strategies.

4. Disclosure of Personal Information

We do not sell your personal information to any external parties. Your personal information may be shared with:

  • Our internal marketing and promotional teams
  • Service providers who assist us in delivering our services (e.g., payment processors, IT service providers)
  • Regulatory authorities if required by law

We ensure that any third parties we engage comply with strict privacy and security standards.


5. Data Security

We take the security of your personal information seriously. We implement a variety of security measures to maintain the safety of your personal information, including:

  • Secure storage of medical records and personal data
  • Restricted access to personal information on a need-to-know basis
  • Use of encryption technology for data transmission


6. Access and Correction of Personal Information

You have the right to access and correct your personal information held by us. To request access or correction, please contact us at:

  • Relieve Health Group and South Coast Foot Surgery,

We will respond to your request within a reasonable timeframe and in accordance with applicable laws.


7. Retention of Personal Information

We retain your personal information inline with industry standard in Healthcare which is up to 7years or age 28 or otherwise as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.


8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the updated policy will be effective from the date of posting.


9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

  • Relieve Health Group and South Coast Foot Surgery or 1300 682 057


10. Consent

By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.


11. Legislation

This Privacy Policy is intended to comply with the privacy requirements set forth by the Privacy Act 1988 (Cth) and the Health Records and Information Privacy Act 2002 (NSW).